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Product Description
What do successful organizations do that makes them consistently successful? It is simple and yet, rare: they understand their customer s needs and expectations, and then, exceed them. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World Class ExcellenceTM Model. Supported by the many years of experience the authors earned while leaders at Disney, this model builds on the core principles of values and vision, and reveals the 6-Ps primary delivery methods of world-class excellence that allows you to transform your organization s culture and brand. This proven model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and a world-class reputation. Presented in an engaging and straight forward style with many interesting case studies, this new leadership and customer service offering is a dynamite read. Section I: Establishing the Foundation for Excellence Ch. 1: Your Customer Really Is the Key Ch. 2: Leading with Your External and Internal Customers Ch. 3: Achieving Proven Leadership Excellence Ch. 4: Using the World Class Excellence Model to Transform Your Business Section II: Leading the Culture (Chapters 5-10) Section III: Leading the Brand (Chapters 11-16) Section IV: Ensuring Alignment & Integrity Ch. 17: How Service Netting Gets Results Ch. 18: Service Recovery that Really Works Ch. 19: Tips for Leading Implementation Ch. 20: Leading Forward to World-Class Excellence

Gail O'Grady & Jeff Kober Participate with 'His Wives & Daughters' CMT Soapy Pilot - Deadline

Created and produced by Dina Chapman and Steve Sessions, the scheme centers on the eclectic and cunning wives and daughters of larger-than-life country music legend (and infamous womanizer) Eddie Ray Banks (Kober). Kober’s Banks became a crossover prescience in the 70s with a No. 1 album and hit movie, in addition to his television variety show. His tabloid-worthy personal life and relationships contributed to his name just as much as his work achievements. O’Grady plays Donna Banks, Eddie’s vain and materialistic second wife who worked with him on his 1970s discrepancy show and then stole him away from first wife, Lorna (Seymour). She has a codependent relationship with her daughter Carolyn. Production on His Wives & Daughters is scheduled to begin in January and additional casting will be announced in the coming weeks. Known for her desire-running role on NYPD Blue, O’Grady recently guest-starred on Fresh Off the Boat , Training Day , and Rules Black. Kober recently recurred on Shameless, The Walking Dead, New Girl, and Sons of Anarc hy. He’s repped by Stone Manners Salners Intervention, DiSante Frank & Company, and attorney Mark Johnson. Source: deadline.com

Latest News

  • Gail O'Grady & Jeff Kober Ally 'His Wives & Daughters' CMT Soapy Pilot

    11/04/16 ,via Deadline

    Created and produced by Dina Chapman and Steve Sessions, the beetle out centers on the eclectic and cunning wives and daughters of larger-than-life country music legend (and villainous womanizer) Eddie Ray Banks (Kober). After his estranged family is 

  • Helena sweeps Butte; Brill girls win, boys tie

    Brett Bentley/Alex Kober, Bu, 6-0, 6-1; No. 2, Witt Williams/Gavin Anderson, HHS, def. Conner Stanghill/Dillon Ferry, Bu, 6-0, 6-3; No. 3, James Starke/Cole Hasquet, HHS, def. Ryson Bagley/Robin Loveshin, Bu, 6-0, 6-0; No. 4, Ted VanAlstyne/Jeff Thomas

Twitter

RT @thetemblors: Jeff Kober (SONS OF ANARCHY) joins the players of RULES OF SECONDS for the final weekend! Only 3 shows left! https://t.co/L7f… 04/13/17, @JPollono
RT @thetemblors: Jeff Kober (SONS OF ANARCHY) joins the shy of RULES OF SECONDS for the final weekend! Only 3 shows left! https://t.co/L7f… 04/12/17, @ttaraturk
Jeff Kober (SONS OF ANARCHY) joins the casting of RULES OF SECONDS for the final weekend! Only 3 shows left!… https://t.co/5EgGIUvrYT 04/12/17, @thetemblors

Recipes

  • Jeff's Sloppy Joes

    ground beef, brown sugar, celery, oregano, garlic, green pepper, sausage, olive oil, onions, red wine vinegar, salt, worcestershire sauce

Books

  • The Wonderful In the seventh heaven of Customer Service at Disney

    ISBN: 0615265774,9780615265773. 151 pages.

    A solemnization of great business practices that can be applied to any service organization.

Directory

Jeff Kober - IMDb

Jeff Kober, Actor: Smirch. Jeff Kober, a native of Billings, Montana, was born on December 18, 1953. Not satisfied with being a rancher, Kober relocated to ...

Jeff Kober - Wikipedia

Born (1953-12-18) December 18, 1953 (age 63) Billings, Montana, U.S. Calling ... Jeff Kober (born December 18, 1953) is an American actor.

Jeff Kober - TV.com

Jeff Kober began his working moving spirit as a rancher, but he began to realize that ranching wasn't enough, because of his love for literature and the arts.

Jeff Kober - Biography - IMDb

Jeff Kober, a aboriginal of Billings, Montana, was born on December 18, 1953. Kober moved to Los Angeles in his twenties. His first appearance on television was a non ...